Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

My child doesn't want to skate anymore - what is your refund policy?

KCFSC does not offer refunds after the start of the 1st day of programs except for the following reasons:

Medical reasons. A doctor's note is required
In exceptional circumstances and at the discretion of the Board, The KCFSC will consider written requests for refund
"Refunds" are generally issued in the form of an ice credit on the members account
Any approved credit card refunds are subject to a $10 administration fee
Skate Canada numbers are non-refundable

How do I see my invoices?

You can access all your receipts, report cards and levels through your family account on Uplifter. Sign into your account and click "my account" and then "invoices" to access this information.

Where can I find my child's Skate Canada number?

You can get your Skate Canada number from your member account on Uplifter. Once you are logged into the member area click on "participants" to see the Skate Canada number for your skater(s). Note: the first time you create an account and add a participant it may take 1-2 business days for the Skate Canada number to populate.

Once you have your membership number you can go the Skate Canada Website www.skatecanada.com and follow the instructions below to print out your membership card.

Can I register after a session has started?

Yes, you can register after the sessions have started provided the session you would like is not full. We will prorate from the first day you begin your lessons and under the following guidelines:

CanSkate - prorating stops 4 weeks prior to session finishing.
STARSkate - prorating stops 4 weeks prior to session finishing. Buy on rates are applicable after this time.

Why do I have to pay a Skate Canada membership?

Skate Canada Membership fee is paid once a year (September - August) and is 100% non-refundable. Your fee includes a mandatory insurance premium, which is submitted on your behalf to an Insurance Plan, as outlined by Skate Canada. All skaters must pay the required national Skate Canada Membership fee each year. The national membership offers you many benefits, and guarantees you ongoing quality assurance and adherence to high standards in Skate Canada Programs offered at this member club.

An accident insurance benefit at a substantially lower cost to the members than that available in other sports
Access to high quality programs that are recognized and often sought after internationally and by other national sport organizations.
Access to qualified, NCCP certified Skate Canada professional coaches who have been trained through high quality training programs developed by Skate Canada.
National registry of figure skating qualifications (tests) and results (for qualifying events) held in a central computerized system for easy access.
Test certificates and Award of Merits for tests passed.

Where are your programs offered?

Killarney Ice Rink is our home club rink and all of our on-ice programs are offered there during the Fall and Winter sessions. During the Spring and Summer sessions there is no ice at Killarney so our programs move to other local rinks. These rink locations can change based on availability but we generally operate out of Sunset and Hillcrest rinks during Spring and Summer.

Our off-ice program locations are generally at the same rink or affiliated community centre as out on-ice sessions pending availability. Always confirm the location for both On and Off-ice sessions in the schedule and/or Uplifter.